Terms & Conditions Puma88 – Platform Terms of Use

1. Introduction & Acceptance of Terms

Welcome to puma88 — an online Sports Betting and casino platform built specifically for players in Malaysia. These Terms & Conditions ("Terms") govern your use of the puma88 platform, including the website, mobile app, and all related services provided by puma88.

By accessing or using any part of the puma88 platform, you confirm that you have read, understood, and agreed to be bound by all the Terms set out in this document. If you do not agree with any part of these Terms, please stop using the puma88 platform immediately.

These Terms should be read together with puma88's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and the platform. In the event of any conflict between these documents, these Terms & Conditions shall take precedence.

2. Member Eligibility

To register and use the puma88 platform, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration. Puma88 takes the issue of underage protection very seriously and will not under any circumstances allow anyone below the legal age to use this platform.
• You are registering as an individual on your own behalf, not on behalf of a third party or business entity.
• Your use of the puma88 platform does not violate any laws or regulations applicable in your country or region of residence.
• You have never been suspended, blocked, or banned from using the puma88 platform or any related platform in the past.
• You are not enrolled in any active self-exclusion programme. Individuals currently under a self-exclusion programme are prohibited from registering or using the platform.
• You are acting solely on your own behalf and not as an agent or representative of any third party.

Puma88 reserves the right to request proof of age and identity at any time. Failure to provide the required documents within the stipulated timeframe may result in account suspension or closure.

3. Registration & Account Management

Each individual is only permitted to have one (1) active puma88 account at any time. Multiple account registrations — whether using the same or different information — are strictly prohibited and may result in the closure of all associated accounts and the forfeiture of all balances.

Upon registration, you are required to provide accurate, complete, and current information, including your full legal name, an active Malaysian phone number, and your correct date of birth. Providing false information is a breach of these Terms and may result in immediate account closure.

• You are solely responsible for keeping your account username and password confidential.
• All activity carried out through your account is entirely your responsibility, whether performed by you or by any other party who gains access to it.
• If you suspect your account has been accessed without authorisation, contact the puma88 support team via support@puma88.asia immediately.
• Puma88 is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Fund transfers between member accounts are strictly prohibited.

Puma88 reserves the right to require a Know Your Customer (KYC) process to verify a member's identity before processing any withdrawal or during a security investigation. The KYC process may require a copy of your MyKad or passport, bank statement, or other reasonable supporting documents.

4. Deposit & Payment Methods

Puma88 accepts deposits via the following local Malaysian payment methods:

All deposits must be made from a bank account or e-wallet registered in your own name. Deposits from third-party accounts are not accepted and will be returned. Puma88 is not liable for any delays caused by technical issues on the part of the payment service provider.

5. Withdrawals & Winnings Payout

The minimum withdrawal from your puma88 account is RM 50 per transaction. All withdrawals must be made to a bank account, e-wallet, or DuitNow registered under the same name as your puma88 account.

• New members may be required to complete the KYC process before their first withdrawal can be processed.
• Withdrawals are typically processed within 15 minutes to 1 hour depending on membership tier and withdrawal method.
• Puma88 reserves the right to request a bank statement or supporting documents for withdrawals exceeding RM 5,000 in a single transaction.
• Puma88 reserves the right to freeze or suspend withdrawals that raise suspicion of fraud or money laundering while an investigation is in progress.
• If your payment account is inactive or invalid, puma88 reserves the right to request an alternative withdrawal method.

Winnings from Sports Betting are credited to your account balance immediately after the official match result is announced by the relevant governing body. Winnings from casino games are credited instantly upon the completion of each round or game.

6. Bonuses, Promotions & VIP Program

Puma88 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms set for each promotion. The following general rules apply to all puma88 bonuses:

• 200% Welcome Bonus: Available to new members only on their first deposit. Maximum bonus cap of RM 1,000. Subject to a 20x rollover requirement on the total amount (deposit + bonus). The rollover period is 30 days from the date the bonus is credited.
• Minimum Odds for Rollover: Sports bets placed to meet rollover requirements must carry a minimum odds of 1.50. Bets placed at lower odds will not count towards the rollover requirement.
• Eligible Games: Not all games contribute equally toward rollover requirements. Sports Betting and cricket bets contribute 100%, slots contribute 50%, while certain table games may contribute at a lower rate.
• One Bonus at a Time: You may only activate and complete one bonus at a time. A new bonus cannot be claimed until your current bonus has been completed or has expired.
• Puma88 reserves the right to modify, suspend, or cancel any bonus or promotion without prior notice.
• Any attempt to abuse the bonus system — including the use of multiple accounts or opposing bets — will result in the cancellation of all bonuses and possible account closure.

The puma88 VIP programme offers additional benefits to active members, including weekly cashback, higher betting limits, exclusive promotions, and priority customer service. VIP tier upgrades are based on total wagering within a monthly period. Full terms of the VIP programme are available in the Promotions section of the platform.

7. Sports Betting & Cricket Rules

This section contains specific rules that apply to all Sports Betting on puma88, including Malaysia Super League football, EPL, ICC cricket, e-sports, and all other sports available on the platform.

• Valid Bets: A bet is only valid once it has been accepted and confirmed by the puma88 system. Bets that are still being processed are not considered valid until confirmation is received.
• Odds Change: Odds may change at any time before a bet is confirmed. The odds displayed when you click may differ from the odds at the point of confirmation. You can choose to automatically accept odds changes in your account settings.
• Betting Limits: Puma88 reserves the right to set minimum and maximum betting limits for each market, match, or individual member. Bets exceeding the set limits will be automatically rejected.
• Match Cancelled: If a match is cancelled before it begins, all bets will be refunded to members. If a match has started but is not completed within the timeframe set by the organising body, puma88 reserves the right to void or settle bets based on the official result.
• Live Betting: In-play bets are final once confirmed. The puma88 team may suspend live markets without notice during volatile match situations.
• Odds Error: If the displayed odds are the result of an obvious technical error, puma88 reserves the right to void the affected bet and refund the staked amount to your account.

8. Casino, Slots & Live Games Rules

All casino games, slots, and live table games at puma88 use an RNG (Random Number Generator) system that has been certified by independent international auditing bodies, ensuring every game outcome is entirely random and fair.

• Final Decision: The outcome of all casino games is final and cannot be disputed on the grounds of luck or subjective feelings. In the event of a valid technical dispute, puma88 will review the game logs and the system's decision shall be conclusive.
• Connection Interruption: If your internet connection is lost during an active game, puma88 is not liable for any resulting losses. The platform will attempt to complete the game round based on the last state recorded by the server.
• Live Dealer Tables: Live dealer games use real physical casino equipment with live video streaming. Should a technical issue arise that compromises the integrity of the game, the affected round will be voided and all stakes refunded.
• Table Limits: Each casino table has its own minimum and maximum betting limits. Please check the applicable limits before joining a table.

The RTP (Return to Player) for all slot games on puma88 ranges from 92% to 97%, depending on the game. RTP information for each game is available in the respective game info section. RTP values are long-term estimates and do not guarantee returns for any individual gaming session.

9. Member Conduct & Prohibited Activities

As a puma88 member, you agree not to engage in any of the following activities that could compromise the integrity of the platform or harm other users:

• Using bots, automated scripts, or any technical means to automate betting or gameplay.
• Exploiting any bugs, technical vulnerabilities, or errors in the puma88 system for unfair advantage. Any bugs discovered must be reported to the puma88 team immediately.
• Engaging in bonus abuse — such as using multiple accounts, false identities, or opposing betting strategies to exploit bonus terms.
• Attempting to influence the outcome of any game or bet through any unauthorised means, including bribery or corruption.
• Using the puma88 platform for money laundering or to finance any illegal activity.
• Sharing your account login credentials with others or allowing another person to use your account.

Puma88 reserves the right to investigate any account suspected of involvement in prohibited activities. During the investigation, puma88 may suspend the account and withhold withdrawals without prior notice. If a violation is confirmed, all balances, bonuses, and winnings may be forfeited.

10. Account Closure & Suspension

Members may close their puma88 account at any time by contacting the support team. Prior to closure, all active bonus rollover requirements must be fulfilled, or the relevant bonuses will be forfeited. Any valid remaining balance will be returned once the KYC process is complete.

Puma88 reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Fraud, attempted fraud, or suspicious activity.
• Providing false information during registration or the KYC process.
• More than one account is registered under the same name or device.
• Instructions from relevant legal or regulatory authorities.
• Members who have applied for self-exclusion through puma88's Responsible Gaming programme.

Puma88 also reserves the right to close any account for business reasons by providing the member with 30 days' notice and returning all legitimate balances.

11. Limitation of Liability

The puma88 platform is provided on an "as is" basis. Puma88 makes no warranties, express or implied, regarding the continuous availability, accuracy, or fitness of the platform for any particular purpose.

• Puma88 is not liable for any financial losses incurred while using the platform, including losses from legitimate bets.
• Puma88 is not liable for any delays, disruptions, or failures caused by factors beyond our control, including Internet Service Provider (ISP) outages, power failures, or natural disasters.
• Puma88 is not responsible for any financial decisions you make based on information available on our platform.
• Puma88's aggregate liability to any member under any circumstances is limited to the total net deposits made by that member in the preceding 12 months.

12. Amendments to Terms & Applicable Law

Puma88 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Members will be notified of significant changes via email or in-platform notification with a minimum notice of 7 days before taking effect, except in urgent circumstances that require immediate changes.

Continued use of the puma88 platform after any changes take effect constitutes your acceptance of the updated Terms. If you do not agree with the changes, you have the right to close your account before the effective date of those changes.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation before any legal proceedings are initiated.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

For any enquiries regarding these Terms & Conditions, please contact us at support@puma88.asia or via 24/7 live chat within the platform.