Privacy Policy Puma88 – Protecting Your Personal Data

1. Introduction & Scope of This Policy

Welcome to the Privacy Policy puma88. This document sets out in full and transparent detail how puma88 ("we", "the platform") collects, uses, processes, stores, and protects your personal information when you use our online Sports Betting and casino platform.

This Privacy Policy applies to all users of the puma88 platform, including website visitors, registered members, and anyone who interacts with our services through any device or channel. It covers all personal data collected via puma88.asia, our mobile platform, and all official communication channels.

Puma88 is committed to protecting your privacy in every aspect of your platform experience. We never collect more data than necessary and never use it for purposes not stated in this document. This policy should be read together with puma88's Terms & Conditions and Responsible Gaming Policy.

2. Types of Personal Data We Collect

Puma88 collects several categories of personal information depending on how you use our platform. Below is a detailed breakdown of the data we may collect:

We only collect data that is strictly necessary to provide our services and meet our legal obligations. We do not collect sensitive data such as health information, political views, or biometric data unless specifically required by law.

3. How We Use Your Personal Data

The personal data we collect is used solely for legitimate and stated purposes. The following are the primary purposes for which your data is used at puma88:

• Account Management: To create, maintain, and manage your puma88 account, including the registration process, login, and identity verification.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, and to manage your winning withdrawals securely and accurately.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access, and any suspicious activity that could compromise your account or the platform.
• Legal Compliance: To fulfil legal obligations including the Anti-Money Laundering Act (AMLA), KYC requirements, and reporting to relevant authorities where required under Malaysian law.
• Service Improvement: To analyse platform usage patterns, identify technical issues, and improve the overall user experience for all puma88 members.
• Service Communications: To send important account-related notifications such as deposit confirmations, security alerts, and relevant policy updates.
• Customer Support: To manage and resolve enquiries, complaints, and support requests submitted via live chat, email, or other support channels.
• Marketing Communications: With your consent, to send you information about puma88 promotions, bonuses, and new offers that may interest you. You may withdraw this consent at any time.

We will not use your data for any other purpose without your prior consent. If we intend to use your data for a new purpose that differs from the original, we will notify you and obtain fresh consent where required.

4. Legal Basis for Data Processing

Puma88 processes your personal data on one or more of the following valid legal bases:

• Contractual Agreement: Data processing is necessary to fulfil the service agreement between you and puma88 — including managing your account, processing bets, and paying out winnings.
• Legal Obligations: We are required to process certain data to fulfil legal obligations, including KYC requirements, anti-money laundering (AML) reporting, and regulatory compliance.
• Legitimate Interest: Puma88 has a legitimate interest in processing data for platform security, fraud prevention, and service improvement — provided that this interest does not override your privacy rights.
• Consent: For marketing communications and the use of non-essential cookies, we rely on your explicit consent, which can be withdrawn at any time.

The puma88 Privacy Policy is drafted in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia. We are committed to ensuring all data processing complies with PDPA principles, including the General Principle, Notice and Choice Principle, Disclosure Principle, Security Principle, Data Integrity Principle, and Access Principle.

5. Sharing Data with Third Parties

Puma88 does not sell or trade your personal data to any third party. However, in the course of operating the platform, we may share certain data with the following categories of third parties for legitimate purposes:

• Payment Service Providers: We share the necessary information with payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Software Providers: Required technical data is shared with providers of live casino, slots, and Sports Betting platform software to ensure smooth and fair gameplay.
• KYC Service Providers: To verify member identities, we may engage third-party services that specialise in document verification and identity authentication. All such providers adhere to strict data protection standards.
• Legal Authorities: We will disclose personal data to the police, regulatory bodies, or other authorities when required by a court order, warrant, or applicable Malaysian law.
• Cloud Services & Infrastructure: Data is stored and processed using secure cloud computing infrastructure. All infrastructure providers we work with comply with internationally recognised security standards.

6. Data Security & Protection Measures

Puma88 continually invests in the latest cybersecurity infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we have implemented include:

• End-to-End Encryption: All data transmitted between your device and puma88's servers is protected by 256-bit SSL/TLS encryption. Data stored in our databases is also encrypted using modern encryption algorithms.
• Two-Factor Authentication (2FA): 2FA is available for all puma88 accounts. We encourage all members to enable 2FA to add an extra layer of protection to their account.
• 24/7 Security Monitoring: puma88's cybersecurity team monitors platform activity around the clock to detect any intrusion attempts, suspicious login patterns, or other abnormal activity.
• Firewall & Intrusion Detection Systems: The platform is protected by multiple layers of firewalls and intrusion detection systems (IDS) that are regularly updated to counter the latest cyber threats.
• Internal Access Controls: Only puma88 staff who require access to specific data in order to perform their duties are authorised to access it, based on a strict need-to-know basis.
• Regular Security Audits: Puma88 conducts regular penetration testing and security audits by independent security experts to identify and address any vulnerabilities within the system.

While we take all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in securing your account by using a strong password, keeping your login credentials private, and enabling 2FA.

7. Data Retention Period

Puma88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are general guidelines for our retention periods:

• Active Account Data: Personal data linked to an active account is retained for as long as that account remains active and in use.
• After Account Closure: Upon account closure, puma88 retains personal data for a minimum of 5 years after closure to comply with Malaysia's AML and PDPA legal requirements, and to resolve any disputes that may arise.
• Financial Transaction Records: All deposit, withdrawal, and financial transaction records are retained for 7 years in accordance with Malaysian tax and financial legal requirements.
• Support Communication Data: Live chat records and support emails are retained for 2 years to ensure continuity of customer service.
• Marketing Data: Data used for marketing communications (with your consent) is retained until you withdraw that consent.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. The deletion process uses methods that ensure the data cannot be recovered.

8. Your Rights as a Data Subject

As a puma88 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

9. Cookies & Tracking Technologies

The puma88 platform uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and maintain platform security. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login session management, form security, and language preferences. Without them, the platform will not function properly. These cookies cannot be disabled.
• Performance & Analytics Cookies: We use analytics tools to understand how members interact with the platform — which pages are visited most frequently, how long users spend on them, and common navigation paths. This information helps us improve the platform. Data is collected in aggregate form and does not identify individuals.
• Functional Cookies: These cookies save your preferences such as language settings, display themes, and other choices so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to detect and prevent fraudulent activity, cyberattacks, and unauthorised access attempts. These cookies are essential for protecting your account.

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect the functionality and your experience on the puma88 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

The puma88 platform may contain links to third-party websites such as payment providers for completing transactions. Our Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policy of every website you visit.

10. Child Protection

The puma88 platform is strictly for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian who believes that your underage child has registered for or is using the puma88 platform, please contact us immediately at support@puma88.asia. We will investigate and take prompt action to safeguard the interests of the child concerned.

11. Amendments to This Privacy Policy

Puma88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to how we handle data. Members will be notified of any significant changes through:

• In-platform notification on your next puma88 login
• Notification emails sent to the email address registered with your account
• A clear notice displayed on the puma88.asia website homepage

Amendments will take effect with a minimum notice of 14 days after notice is given, except where circumstances required by law necessitate an immediate amendment. The "Updated" date at the top of this document will reflect the date of the most recent revision.

Your continued use of the puma88 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may close your account before the effective date by contacting our support team.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how puma88 handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: support@puma88.asia (subject: "Data Privacy Inquiry")
• Live Chat: Available 24/7 via the chat icon on the puma88 platform
• Response Time: We are committed to responding to all privacy-related enquiries within 14 working days

If you are not satisfied with our response to your privacy request or complaint, you have the right to lodge a complaint with Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body under PDPA 2010.

We welcome your feedback and take every privacy-related complaint or concern seriously. We are committed to resolving every issue transparently, fairly, and within a reasonable timeframe, in the best interest of you as a valued puma88 member.